Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Kleenpak, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. The house always has a mathematical edge, and the outcome of every game is determined by chance.

Please gamble only with money you can afford to lose, and always set limits before you play.

Age Verification

Online gambling in New Zealand is strictly for adults aged 18 years and over. By accessing our site and playing pokies, you confirm that you are of legal age to gamble in your jurisdiction and that you accept our Terms and Conditions.

If you are under 18, please do not use this website. If you have concerns about someone under 18 accessing gambling services, please contact the Department of Internal Affairs.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you notice any of the following signs in yourself or someone you know, it may be time to seek help:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or the amount of money spent from family and friends
• Neglecting work, school, family, or other responsibilities due to gambling
• Borrowing money or accumulating debt to fund gambling
• Experiencing anxiety, depression, or irritability when not gambling
• Unsuccessful attempts to cut down or stop gambling
• Using gambling to escape problems or negative emotions
• Jeopardizing relationships, education, or career opportunities
• Constantly thinking about gambling or planning the next session

If you recognise any of these signs, help is available.

Self-Help Tools & Controls

Many online gambling platforms offer built-in tools to help you maintain control. Consider using:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Restrict the maximum amount you're willing to lose during a gaming session or period.
• Session Time Limits: Set automatic reminders or automatic log-out after a certain amount of time.
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing online gambling sites when you feel you need a break.
• Account Closure: Close your account if you decide to stop gambling altogether.

Always take advantage of these tools if they're available to you.

Support Organisations in New Zealand & Beyond

If you or someone you know is struggling with problem gambling, professional support is available. The following organisations offer confidential help:

New Zealand

• Problem Gambling Foundation
  Free, confidential support for problem gambling in Aotearoa New Zealand
  Phone: 0800 664 262
  Website: www.pgf.nz
• Gambling Helpline
  24/7 confidential telephone and online support
  Phone: 0800 654 655
  Text: 8006 (free message)
  Website: www.gamblinghelpline.co.nz
• Department of Internal Affairs – Gambling Commission
  Information on gambling regulations and harm minimisation
  Website: www.dia.govt.nz

International Support Services

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom)
  National self-exclusion scheme
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  www.ncpgambling.org

Do You Need Help?

If you or someone you care about is experiencing problems with gambling, please reach out for help today. There is no shame in seeking support—gambling addiction is treatable, and recovery is possible.

Contact the Problem Gambling Foundation or Gambling Helpline (New Zealand) now for free, confidential assistance.

Remember: It's okay to ask for help.